Frequently Asked Questions

Deodorants

We are a very small family business that produce deodorants in an accredited laboratory in Attica, Greece. Our production is small and handmade. We use of course state-of-the-art equipment to some extend in order to achieve the best result (such as in homogenization quality) but we keep production at a small scale so that you always receive fresh products that smell nice. We are proud to work with Greek farmers from all over the country and our ingredients are certified, pure and herbal.

We are a small start-up company and initially our products can be found in our e-shop. Our goal is, with your help and support, to expand our distribution to pharmacies, large cosmetic stores and organic products stores.

You may also find our products in the following stores in Greece:

  • ATHENS – Argyroupolis: Cosmetic Store: K8Beauty Care, Mar. Geroulanou 147, Argyroupolis, Attica, tel. +30-210-5231019
  • ATHENS – Petroupolis: Pharmacy Store Kioumourtzidi Fani, Perikleous 108, Petroupolis, Attica, tel. +30-210-5029415
  • ATHENS – Halandri: Natural Products Store: LifeTree, Epidavrou 30Β & Grigoriou Gyftopoulou, Halandri, Attica, tel. +30-216-9005380
  • ALFEIOUSA: Pharmacy Store Misyri Ioulia, Alfeiousa, Ilia, tel. +30-26210-71696
  • ASPROVALTA:  Athena’s Rose Deli Store, Meg. Alexandrou 9, Asprovalta, tel. +30-23970-22100
  • THESSALONIKI – Kordelio: Cosmetic Store: Exclusive Olia, Zervidi 8, Kordelio, Thessaloniki, tel. +30-6934383989
  • THESSALONIKI – N. Magnisia: Store “Fysika Oneira” Social Cooperative Enterprise, Vas. Sofias 21, N. Magnisia, Thessaloniki, tel. +30-231-5111715
  • PATRA: Organic Shop: HYDRIA, Anthias 136, Patra, tel. +30-2610-326987
  • PYRGOS: Pharmacy Store Danikas Christos, Patron 18, Pyrgos, tel. +30-26210-27179
  • STOUPA: Anna’s Gift Shop, Stoupa, Messinia, tel. +30-27210-78090
  • CHALKIDA: Pharmacy Store Gatopoulou Chania Athanasia, Ermou 17, Chalkida, tel. +30-22210-20934
For wholesale information please contact us at +30-210-9601243 or email us at info@touchofpure.gr.

The innovative composition of our deodorants, with prebiotics, deodorant crystal, organic wild olive oil and essential oils with antimicrobial properties, restores the balance to the skin microbiome fighting the bad bacteria that cause sweat to smell. The products are alcohol-free and have no harmful aluminum compounds, they are safe to use, and have an extremely soft texture. They do not block underarm sweat glands, as other deodorants do. They strengthen skin’s defense against environmental attacks and restore the beneficial microbial flora of the armpit skin. They also have excellent cell regenerating properties and heal skin from shaving cuts.

Their duration is incredible even after hard training. They are designed for all skin types and for the whole family. Our deodorants are safe and can be used fearlessly by teenagers and 10 years old kids.

Finally, our production is small and handmade, using of course state-of-the-art equipment to some extend in order to achieve the best result (such as in homogenization quality) but we keep production at a small scale so that you always receive fresh products that smell nice.

We’re very happy that we’ve managed to make a deodorant that does not stain clothes. We recommend, however, that you apply an appropriate amount of deodorant that can be absorbed by the skin before wearing your top clothes, especially if these are too tight.

The ingredients and essential oils that are included in our deodorant prolong and intensify its smell so that it remains unchanged during the day. Even athletes who have tried our deodorants have informed us that even after intense training they have not had to re-apply. Of course, this definitely depends on the unique chemistry of each body and on the intensity of physical activity.

Of course not! The formula is suitable for both men and women, as well as for teenagers, and is based on the study of both female and male skin chemistry. All of our deodorants have gentle natural scents that are not specifically designed for male or female (unisex) and is clearly a matter of personal preference which one you choose to use.

Absolutely! First of all, the formula of our deodorants is dermatologically tested, it is designed not to affect the adolescent sensitive skin and fits perfectly to the changing needs of teen’s body. It is free of alcohol and harmful aluminum compounds, and has an extremely soft texture. It regulates the balance in the armpit microbiome and combats bad-odor with natural deodorizing agents, providing 24-hour protection.

Payments

Your transaction in our e-shop is totally secure. To ensure the safety of the transaction and the absolute confidentiality of your information, card payments are processed via the Stripe gateway platform (https://stripe.com/en-gr) the most widely used international payment platform with the highest level of certification, PCI Service Provider – Level 1, and the possibility of 3D protection for the secure encryption of payments and extra fraud protection. See more in the Payment Policy.

You can pay for your order at the Touch of Pure e-shop in one of the following ways:

  • Credit, Debit or Prepaid card
  • PayPal
  • Money Transfer (Bank Deposit) to Piraeus Bank account
  • Cash on delivery (payment upon receipt) – Surcharge of 2.50€ on the total cost of the order (only for orders shipped within Greece, not valid for international shipments)

Payment by Card

You can use your Credit, Debit or Prepaid Card (Visa, Mastercard and American Express) to pay for your order. You have the option to choose this method in the last step of completing your online order.

To ensure the safety of the transaction and the absolute confidentiality of your information, card payments are processed via the Stripe gateway platform (https://stripe.com/en-gr) the most widely used international payment platform with the highest level of certification, PCI Service Provider – Level 1, and the possibility of 3D protection for the secure encryption of payments and extra fraud protection.

When paying by Card, you are automatically transferred to the Stripe secure payment environment where you fill in your card details. After the successful transaction you receive an email with the details of your order.

Payment via PayPal

If you have a PayPal account, you may use it to pay for your order. PayPal is a wallet and payment system used by more than 200 million users worldwide.

When paying with PayPal, you are automatically transferred to the secure PayPal payment environment. After the successful transaction you receive an email with the details of your order.

Payment by Bank Deposit

You can also pay for your order by transferring money (wire money) to the following bank account:

  • PIRAEUS BANK
  • IBAN: GR 38 0172 0190 0050 1910 1170 307
  • SWIFT/BIC: PIRBGRAA
  • Beneficiary of the above account appears the name: KIOUPIS I. NIKOLAOS

In the information used for the transaction of the deposit, you must enter the order number as well as your name.

Any bank transfer costs are borne by the customer.

The deposit must be completed within 3 business days from the submission of your order.

Your order will be shipped after the deposit is confirmed.

Cash on delivery (only for orders shipped within Greece)

By choosing cash on delivery, you pay your order to the employee of the Courier company upon receipt.

The use of cash on delivery increases the total cost of your order by 2.50€, in addition to the basic shipping cost. Cash on delivery is valid only for orders shipped within Greece. It is not applicable for international shipments.

If you do not wish to use your credit/debit card, there are alternative payment methods, such as payment via PayPal, Payment by Bank Deposit, Cash on Delivery.

Payment via PayPal

If you have a PayPal account, you may use it to pay for your order. PayPal is a wallet and payment system used by more than 200 million users worldwide.

When paying with PayPal, you are automatically transferred to the secure PayPal payment environment. After the successful transaction you receive an email with the details of your order.

Payment by Bank Deposit

You can also pay for your order by transferring money (wire money) to the following bank account:

  • PIRAEUS BANK
  • IBAN: GR 38 0172 0190 0050 1910 1170 307
  • SWIFT/BIC: PIRBGRAA
  • Beneficiary of the above account appears the name: KIOUPIS I. NIKOLAOS

In the information used for the transaction of the deposit, you must enter the order number as well as your name.

Any bank transfer costs are borne by the customer.

The deposit must be completed within 3 business days from the submission of your order.

Your order will be shipped after the deposit is confirmed.

Cash on delivery (only for orders shipped within Greece)

By choosing cash on delivery, you pay your order to the employee of the Courier company upon receipt.

The use of cash on delivery increases the total cost of your order by 2.50€, in addition to the basic shipping cost. Cash on delivery is valid only for orders shipped within Greece. It is not applicable for international shipments.

Returns/Cancellations

Our products meet all the required specifications set by law and our goal is the absolute satisfaction of our customers. We are sure that you will be completely satisfied with our product. If for any reason you are not happy with your order, you can return some or all of the products you purchased within ten (10) days from the date of receipt. In this case, the money you paid is refunded or the product is replaced with another one of your choice.

It is mentioned that the returned products must not be damaged or modified and the labels accompanying the products should be present, just as they were when you received them. You should also have the retail receipt or invoice. Please note that the products returned are being disposed and we do not resell them for hygiene reasons.

When returning a non-defective product, the shipping cost for returning and re-shipping the product is borne by the customer.

In case of a delivery error due to our fault (such as sending a wrong product, sending wrong quantity of products, incorrect invoicing, sending a defective product), the company takes full responsibility to replace or refund the order, after written agreement with the customer.

In case of receiving a broken product in the shipping package, please inform our company within 24 hours (by sending 1 photo) in order for us to proceed to product replacement at our own expense. Beyond this time frame, the replacement will not be accepted.

If you wish to cancel your order, please email us at info@touchofpure.gr or call +30-210-9601243 (Monday-Friday 08:00-16:00). You can cancel your order, if you wish, free of charge, provided that the products have NOT been shipped from our store, as evidenced by the relevant documents of the courier company.

Shipping

International shipping: We offer free shipping for orders more than 100€ of product value (12 pcs and more). For orders less than 100€ the cost for shipping abroad is 19.50€. No shipments exceeding 1 kg are carried out. International orders are shipped by registered mail with Hellenic Post Office.

Shipping to Greece: We offer free shipping for orders more than 50€ of product value. For orders less than 50€ the cost for shipping throughout Greece is 3.30€. Orders in Greece are shipped by ELTA Courier. For payments with COD (Cash on Delivery) there is an extra charge of 2.50€.

International shipping: Shipments abroad are sent by registered mail with Hellenic Post Office. An indicative delivery time is 4-14 business days (after the day of deposit) as mentioned on the website of the Hellenic Post Office (www.elta.gr). In periods of increased traffic (holiday season, summer holidays or due to emergency conditions) shipping days may change. Please note that when parcels arrive at the airport of your country, shipment to your address is taken over by your local Post Office. We are very sorry for any additional delays that may occur, but we are not responsible for any of these, as they depend on the Hellenic Post Office, the local Post Office and the local Customs Office in each country.

Shipping to Greece: For shipments to mainland Greece delivery time is 1 to 4 business days. For shipments to Greek islands delivery time is 2 to 5 business days. In periods of increased traffic (holiday season, summer holidays or due to emergency conditions) shipping days may change. The above delivery times are indicative as notified to us by the courier company and we are not responsible for any additional delays.

You get informed for the status of your order by emails sent to you at every step of the process. You can also see the status of your order from your Account information at any time. After the delivery of the order to the courier company or the post office you can track its progress by entering the shipping tracking number at the following link: www.elta-courier.gr/search.

We will be happy to answer more questions you might have!

Please e-mail us at info@touchofpure.gr 

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